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Untrusted Certificate ?

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john Randal, User (Posts: 30)

Apr 04, 2020 11:43:17 am EDT

Support level: Free or trial
When I come to the Remote Utilities Site I keep getting that error Untrusted certificate and have to click on continue to untrusted site, in IE and in chrome it just plain old blocks me period. What can I do to fix this on your website??

Conrad Sallian, Support (Posts: 2560)

Apr 04, 2020 11:57:25 am EDT

Hi John,

Here are screenshots from Chrome Version 80.0.3987.149 (Official Build) (64-bit) that I've just taken:

Untrusted Certificate ? - 04 Apr 2020 11:48:36

Untrusted Certificate ? - 04 Apr 2020 11:48:44

Perhaps, there is an issue with root or intermediate certificate. Your certification path should look as follows:

Untrusted Certificate ? - 04 Apr 2020 11:55:28

Here is a Comodo knowledge base article on the subject.

P.S. Sectigo is Comodo's new brand name.

john Randal, User (Posts: 30)

Apr 04, 2020 2:03:17 pm EDT

Support level: Free or trial
Mine says the certificate is invalid

Conrad Sallian, Support (Posts: 2560)

Apr 06, 2020 6:05:54 am EDT

Hi John,

On that Comodo KB page there was a link to another article:

Why does the secure part of the website say the name on the security certificate is invalid or does not match the name of the site?

Please, check it out. This issue is an issue on a specific computer/web browser, not a server issue. Otherwise, we would already be receiving complaints.

Here is how the site shows in Edge:

Untrusted Certificate ? - 06 Apr 2020 06:05:32

Untrusted Certificate ? - 06 Apr 2020 06:05:44

MaxBlitzer, User (Posts: 57)

Apr 09, 2020 1:12:18 am EDT

john Randal wrote:

Mine says the certificate is invalid

Check the time on your computer is correct. The problem is on your end. Or post a screenshot of what you're seeing.

* Website time zone: America/New_York (UTC -4)

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