Host PC Blank Screen

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Kory Forbes, User (Posts: 3)

Feb 10, 2020 2:56:51 pm EST

Support level: Free or trial
I am currently having an issue were the remote host PC that I am connecting to using viewer is Blanking out the host computers screen. The Host computer doesn't have the Monitor driver installed and the viewing computer doesn't have the Blank the Host's Screen setting checked in the additional properties. Any ideas to solve this issue would be nice.

Polina, Support (Posts: 1161)

Feb 10, 2020 5:13:22 pm EST

Hello Kory,

Thank you for your message.

Please try enabling the Use legacy capture mode feature and see if it helps to resolve the issue.
To enable the Use legacy capture mode feature:
1. Right-click on the Host icon in the system tray and select Settings for Host.
2. Navigate to the Other tab.
3. Select the Use legacy capture mode checkbox.

Also, please try installing the Monitor driver on the remote Host machine where the issue occurs. You can install the Monitor driver in the Host settings:
1. Open the Settings for Host window and navigate to the Driver tab.
2. Click the Install button to install the Monitor driver.

In addition, here's a related troubleshooting guide that might be helpful.

Please let me know if the issue persists.

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