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Unable to remote into my computer

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Andrew Caldwell, User (Posts: 3)

Dec 02, 2019 10:08:20 pm EST

Windows version viewer: Windows 10
Windows version host: Windows 10
Remote Utilities version viewer: 6.10
Remote Utilities version host: 6.10

I'm unable to remote into my computer. It keeps giving me "Unable to connect Attempts left: ". See attachment. Please advise.

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Pauline, Support (Posts: 2825)

Dec 03, 2019 9:27:23 am EST

Hello Andrew,

Thank you for your message.

Could you please clarify if I’m right in assuming that you’re trying to establish a connection using the Internet-ID connection method? If this is the case, please try referring to this KB article before we proceed to further troubleshooting and see if any of the solutions that are listed helps to resolve the issue.

Please let me know if the issue persists.

Andrew Caldwell, User (Posts: 3)

Dec 03, 2019 9:51:41 pm EST

Support level: Free or trial

Polina Krasnoborceva wrote:

Hello Andrew,

Thank you for your message.

Could you please clarify if I’m right in assuming that you’re trying to establish a connection using the Internet-ID connection method? If this is the case, please try referring to this KB article before we proceed to further troubleshooting and see if any of the solutions that are listed helps to resolve the issue.

Please let me know if the issue persists.

Polina, thank you. This KB helped. It was the service that was off I had to turn it back on. But it turned off again. I suspect it's Kasperski disabling it. I will have to adjust the settings.

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