Someone has accessed my important files and client information autonomously using this utility. i am not sure about much information but found logs. please help me. how can i get the information of the person who connected my pc? i do have all the log files in case if need.
You can locate the Host connection logs here "C:\Program Files (x86)\Remote Utilities - Host\Logs\". Agent logs are stored here "C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\Logs\".
If you locate the Internet-ID code used during remote connection you can contact the police and ask them to investigate. If the connection was made through the servers hosted by us (you can tell that from the logs) we can try looking up the originating IP address in our server logs.
Hello My pc was hacked using remote utilities some days ago, I want to know is it possible for me to know details of attacker? I live in Iran and I've contacted police, so I can get official request from police, Thank you
You can provide our contact information firstname.lastname@example.org to the police.
Some Body Hacked our Servers Using this Tools. I checked the log file and the connection was made from your servers (id.remoteutilities.com). can i use your log files to get attacker's real ip address ? if yes how can i contact your support team privately ?
We are sorry to hear that your servers have been hacked. Remote Utilities is legitimate software for remote access and remote support. Any illegitimate/malicious use of the software (including its modification, reverse engineering, "cracking" etc.) is prohibited by our EULA. Besides, in many countries, such use of computer technology is a criminal offense punishable by law.
Government and law enforcement agencies