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Drop-down menus do not work

Richard Dowell, User (Posts: 2)

Aug 31, 2019 2:17:50 pm EDT

I'm using version 6.10.10.0, windows 10 remote, windows 7 host. The program I'm running on host is Media Shout (Church presentation software). None of the drop-down menus work, i.e. clicking on the down arrow does not produce the menu picks.

Pauline, Support (Posts: 2524)

Sep 02, 2019 10:26:54 am EDT

Hello Richard,

Thank you for your message.

Please try enabling the Capture alpha-blending windows feature. To enable it, in the main Viewer window, right-click on the remote connection in the address book and select Properties. Navigate to the Additional Properties tab and tick the Capture alpha-blending windows checkbox:

Drop-down menus do not work - 02 Sep 2019 10:26:00

Please let me know if the issue persists.

Richard Dowell, User (Posts: 2)

Sep 02, 2019 7:04:08 pm EDT

Support level: Free or trial

This setting fixes the problem. Thanks a lot. I also took advantage of "Remove Walpaper" that saves painting it, and speeds things up.

Pauline, Support (Posts: 2524)

Sep 03, 2019 1:48:36 pm EDT

Hello Richard,

I'm glad to hear we were able to help!

Please do not hesitate to post another message if you have more questions.

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