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Agent does not run

Rick Swift, User (Posts: 8)

Jun 07, 2019 11:52:58 am EDT

Hello, I can not get the run-only agent to start on my computer. I am using Windows 7 Pro 64bit. When I double click the agent executable nothing happens. When I look in the task manager for the process there is no agent process present. No error messages come up. I am using the latest 6.10.9.0 version. Previous versions (6.8 and later) use to work fine.

Conrad Sallian, Support (Posts: 2979)

Jun 07, 2019 12:08:29 pm EDT

Hello Rick,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue. Please, check that your antivirus software isn't blocking Agent on that computer.

Rick Swift, User (Posts: 8)

Jun 07, 2019 12:44:26 pm EDT

Support level: Free or trial

I have tried disabling my antivirus but still will not run. Are there any logs that I can check?

Conrad Sallian, Support (Posts: 2979)

Jun 07, 2019 2:06:37 pm EDT

Hello Rick,

Yes, there are logs but those are connectivity logs and are unlikely to help with run errors if any.

I would recommend that you delete these items:

- %appdata%\Remote Utilities Agent\ folder

- registry entry HKEY_CURRENT_USER\Software\Usoris\Remote Utilities

and re-run the Agent.

Finally, if you are planning to connect to that computer on a regular basis including in unattended sessions I recommend that you install Host.

Hope that helps.

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