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Clicking RDP doesn't do anything...
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Links used in this discussion
Nathan Rees,
User (Posts: 1)
May 22, 2019 5:20:42 am EDT
Support level: Free or trial
Viewer: 6.10.9.0
Host: 6.10.9.0
Fault Description: I am evaluating RU as a replacement Remote Assistance tool and upon installation - everything works as expected ... with the exception of RDP.
When selecting the RDP at the top and double clicking the connection - nothing. Also tried using the right-click context menu, same amount of nothing. Every other function works (Full Control for example lets me view and interact with the remote machine as expected).
Creating a Desktop Shortcut for RDP also yields no better results.
I have restarted both the host and the viewer.
The RDP client works perfectly fine on this machine - I use it for remote server work all day, every day.
https://imgur.com/a/kAtUNv9
Kind Regards,
Nathan
Host: 6.10.9.0
Fault Description: I am evaluating RU as a replacement Remote Assistance tool and upon installation - everything works as expected ... with the exception of RDP.
When selecting the RDP at the top and double clicking the connection - nothing. Also tried using the right-click context menu, same amount of nothing. Every other function works (Full Control for example lets me view and interact with the remote machine as expected).
Creating a Desktop Shortcut for RDP also yields no better results.
I have restarted both the host and the viewer.
The RDP client works perfectly fine on this machine - I use it for remote server work all day, every day.
https://imgur.com/a/kAtUNv9
Kind Regards,
Nathan
Pauline,
Support (Posts: 2864)
May 22, 2019 11:20:32 am EDT
Hello Nathan,
Thank you for your message.
Could you please clarify if you use the RDP-over-ID mode?
If this is the case, the issue might be caused by a firewall. If your Windows Firewall is enabled on the remote PC, please make sure that the public checkbox is selected for "Remote Desktop" in the exclusion list:
In addition, please check the RDP settings on the remote side, namely the security settings. They might be too restrictive to allow the client to connect.
Hope that helps.
Thank you for your message.
Could you please clarify if you use the RDP-over-ID mode?
If this is the case, the issue might be caused by a firewall. If your Windows Firewall is enabled on the remote PC, please make sure that the public checkbox is selected for "Remote Desktop" in the exclusion list:
In addition, please check the RDP settings on the remote side, namely the security settings. They might be too restrictive to allow the client to connect.
Hope that helps.
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