Community

two step authentication problem

Scott Noyes, User (Posts: 3)

Mar 23, 2019 4:10:37 pm EDT

Using latest host and viewer & google authenticator. Was thrilled to see RU now supports 2-SV. But I had to keep entering the the codes 5-10 times to get it setup, keep says bad code/password. Then it took me just as many times to get logged back in. I thought at first it was a "time" issue, but I set both the machines I was having trouble getting setup with to the same time as my phone..  I finally got in to both and turned 2-step back off..
Any hints or suggestions?
thanks,

Polina Krasnoborceva, Support (Posts: 431)

Mar 25, 2019 4:44:21 pm EDT

Hello Scott,

Thank you for your message.

Please, make sure your phone and Host both synchronize their time from an online source. Also, please double check if the w32tm service is set up correctly on the Host machine.

Let us know if the problem persists.

* Website time zone: America/New_York (UTC -5)

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