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Unable to view monitors in vertical orientation

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Eric Millan, User (Posts: 1)

Oct 05, 2018 2:58:02 pm EDT

Using a pro license of 6.8, when we connect to some computers that have monitors in vertical orientation we get nothing but a black screen. The quick view shows the correct orientation, but when we connect to the computer it does not display.

Conrad, Support (Posts: 2807)

Oct 05, 2018 3:06:11 pm EDT

Hello Eric,

Please, try solutions listed on this page. The "Use legacy capture mode" option can help in this situation.

P.S. If you are a PRO customer you can raise your support level from Basic to Pro. Learn more about support levels.

Thanks.

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