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Unable to view monitors in vertical orientation
Links used in this discussion
Links used in this discussion
https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/
https://www.remoteutilities.com/support/kb/about-support-levels/
Eric Millan
, User (Posts:
1
)
Oct 05, 2018 2:58:02 pm EDT
Support level:
Free or trial
Using a pro license of 6.8, when we connect to some computers that have monitors in vertical orientation we get nothing but a black screen. The quick view shows the correct orientation, but when we connect to the computer it does not display.
Conrad
, Support (Posts:
3033
)
Oct 05, 2018 3:06:11 pm EDT
Hello Eric,
Please, try solutions listed
on this page
. The "Use legacy capture mode" option can help in this situation.
P.S. If you are a PRO customer you can raise your support level from Basic to Pro.
Learn more about support levels
.
Thanks.
Submit a reply
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