Howard S's community posts

Stuck on "connecting to (connection name)...please wait"

Howard S, User (Posts: 3)

May 27, 2021 1:29:52 pm EDT

Hi:
I am connecting OK using the V7.0.2.0 Agent with Legacy Capture Mode. Today, while I was connected to a different customer than the one's I had the issue with and OK using the V7.0.2.0 Agent with Legacy Capture Mode, it seemed to drop the connection and was trying to re-connect. The re-connect didnt work so I had the customer shut down the agent and tried to connect. I got the full-screen World Map stuck on my screen. Ctl-Alt-Del and selecting Task Mgr just flashed the Task Manager then went back to World Map.
We have a problem here!
I can't keep doing hard resets on my system, losing data and running the risk of damaging my hard drive.

Stuck on "connecting to (connection name)...please wait"

Howard S, User (Posts: 3)

May 21, 2021 12:57:25 pm EDT

Support level: Free or trial

HI. It works fine with one of my customers. With the 2nd that I had the problem with yesterday, I upgraded them to Host 7.0.2.0 and had the same problem with it stuck on the full-screen World Map today.

I use the MSI-Configurator in the7020 Viewer to generate an Agent package with my logo.
Where can I enable the 'Use Legacy Capture' you suggest using that method to create the Host.

Thanks..
PS - I am currently using the 10 License Free but expect to be purchasing the 20 license $99 package soon.

Stuck on "connecting to (connection name)...please wait"

Howard S, User (Posts: 3)

May 20, 2021 2:00:48 pm EDT

Support level: Free or trial

Hi:
I am using the V 7.0.2.0 Viewer. I have had the problem twice now where after I click on one of my connections and enter the password, I get the world map full screen saying "Connecting to xxx. Please Wait." and iy stays stuck on this screen. If I do Ctl-Alt-Del, most of the time nothing happens. Maybe one time out of ten, the screen comes up where I can click Task Manager, but then Task Manager flashes and it goes back to the World Map. Alt-Tab doesnt work. Alt-F4 to exit doesnt worn and WindowsKey+X doesnt work.
Yesterday, if i waited a while, the World Map wold eventually close. Today, I waited ten minutes, it didnt go away and I had to do a hard-reset and lost a lot of work and corrupted my email program files.
I'm not quite sure what I'm supposed to do with your workaround. I only do Full Control sessions. I have no control over my computer to do anything else!