Alan Hanley's community posts

Hi Polina,

I've collected the logs/registry files and emailed your support team. The files are huge so I've provided a link via NextCloud to download. I'm using the default port settings as it doesn't collide with any applications. V6.X has been working beautifully for us, just version 7.X isn't playing nice :-)

Thanks again for all your help.

Cheers,
Alan

Hi Polina,
I would accept that it's a port/firewall issue if none of our existing older RU agent programs were not working ... but they are. All the old 6.X version agents are all working fine. I cannot build a new agent using 7.0.0.2 viewer as they simply don't work. The new 7.X agent's get an internet ID and a check/tick mark but keep giving the error "Connection not available". It's not an issue with the 3.0 RU Server or the viewer ... it's the MSI builder.
Cheers,
Alan

Hi Polina,
I've updated to the latest version and created a new agent via the viewer ... still the same problem. The remote end just sees "Connection not available" but does get an internet ID which is REALLY weird.

Cheers,
Alan

So I upgraded to 7.0.0.1 and created a new MSI and Agent for all my PC's. I also run a hosted RU server which is also updated to the 3.0.0 version. I input the exact same information into the MSI/Agent builder as I did on the older version yet they refuse to connect. The ports on the firewall are still open, the server is accepting the connections from the old clients and they work perfectly.

Any new agents/MSI are refusing to work. Have I missed something or is there a problem on the back end?

I look at the logs and I just get Error: 0