julia's community posts

Enter, shift, ctrl and Alt keys not working from viewer to all hosts

Julia O'Neill, User (Posts: 2)

Nov 20, 2019 11:20:49 am EST

Support level: Free or trial
Hi. My problem has now resolved. I discovered yesterday that I appeared to have 2 x office 365 installed on my laptop. A business one and a student edition, so I deleted them and reinstalled office. It was only when I then used remote utilities for my work that I realised the keys were functioning again. However, this doesn't explain why it wasn't working on my desktop machine. My desktop machine has developed a major fault and so I will be replacing it. The only other thing I did was I changed a firewall setting. I use Avast on my laptop and I changed, ' programs with no defined rules' from Auto Decide to Allow. I ticked the internet sharing mode and I change it form a public network to a private network. As you can probably tell, I do not fully understand the firewall settings, I was just trying stuff randomly. Should I run into further problems I will let you know. Julia

Enter, shift, ctrl and Alt keys not working from viewer to all hosts

Julia O'Neill, User (Posts: 2)

Nov 18, 2019 3:42:55 pm EST

Support level: Free or trial
Hi I have the same problem on my laptop & desktop. I use a different antivirus software on each computer.
The odd thing was, on my desktop, it was working fine and then one day I logged in and I couldn't use the Enter, shift, ctrl & alt keys. When I changed it to unicode input, all keys worked except the enter key. So when I am trying to do an email, I cannot press the return key for a new line, so it all comes out as one long sentence.
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