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Jake Rosen's community posts

Cannot enter text of license key into License Key Storage window

Jake Rosen, User (Posts: 3)

Sep 10, 2019 5:40:26 pm EDT

Support level: Free or trial
I have solved the problem, or at least the problem is solved. Maybe I had nothing to do with solving it. But call off the developers. I tried again today, and today I was able to register. I don't think I did anything different, so maybe my computer was on vacation. On the other hand, maybe I did do something different.

I will say that it is not intuitive which box one should try to paste into, the large upper one or the small lower one. Once a key is pasted, it is clear where to enter data. But for the first entry it could be labeled "enter code here."

Cannot enter text of license key into License Key Storage window

Jake Rosen, User (Posts: 3)

Sep 09, 2019 11:02:39 pm EDT

Support level: Free or trial
Sent reply, with requested file, to support@remoteutilities.com.

Cannot enter text of license key into License Key Storage window

Jake Rosen, User (Posts: 3)

Sep 09, 2019 3:35:03 pm EDT

Support level: Free or trial
I received the Free License Key via email. I copied this to Windows Wordpad (I am using Windows 7). I try to paste file copied from Wordpad into the License Key Storage window of my Viewer ( Version 6.10.10.0) , but the window does not allow the cursor to enter, and so doesn't allow anything to be pasted. I deleted the config_4.xml file, exited Viewer and tried again. Same result. Is there a workaround, for example can I paste the key, using regedit, in whatever is the correct Registry file?

Thanks for any help.
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