Alan Welsh's community posts

For some reason now, my 10 license is NOT showing anymore, nor can I paste it into the field, and is says "invalid key".  It is now set for a 31 day day eval.  
-- Yesterday it was fine without any problems.  I only have four PCs that I HAVE connect to at one time or another (but only use 3?? ).  One is my main PC [running your "client"] that is what I generally only use to connect to the other three PCs.

I HAVE the key, but need to "reapply it" I guess.  RU appears like this lost it's settings.  The 3 client PC are all still showing up, but now no licence :( is showing, NOR can I apply it.

I thought I saw some posts out here once of how to fix the XML files, but can't find the posts.

--- The one remote W-7 PC will not remember the PC no matter what I do.  Every time I connect, I must reissue the PW.  --- Also, This W-7  PC is also always showing that the "client" is not current and needs an update. (Really, the "server" in your terms).  However, AFTER I connect, it is showing that it IS the latest version... This is repeated often, and somehow forgets that it has the latest version.

FYI --- One PC on my LAN I wrote about earlier -->>  I've still got that one PC that won't start the service about half the time for some reason after a cold reboot.  I've reinstalled without avail.  Still, not urgent since I can first connect via VNC when local.

I seem to have trouble every time I try to set up a PC.  For some reason, I have to connect to it using past methods like TightVNC first, and then use RU AFTER I manually start the service.  When I go to host config after reboot, it is always set to AUTO and is installed, but the service always shows that it is stopped.  What am I missing??   (Also, it would be nice if it's possible, to start the service from this screen / tab, rather than going back to the start menu to run another program, just to start the service.)
V Host 6. 10. 10. 0.  (69110)

While I'm here, I'd like to make a few requests, (or find out what I'm missing).

• Is there a way to close a window easily?  If I have two PCs showing, it is much harder, since I don't know how to close one PC's session and leave the other window open.
  
• How can I just choose to refresh a window, vs close it.  Seems like, if the connection is interrupted, it is still showing but inactive, and there's no way to refresh it, without first closing that window
  

Conrad wrote:
Our mobile client has its own versioning and so far this app is free. We haven't decided yet what licensing model we are going to use for it when we add more significant features to the client (namely, the full-fledged address book). There are different options that we are considering.

I suggest starting an Android Licensing Discussion" to help guide how you can best proceed, where you get the most support from users, while preserving your revenue source.  As a software CEO/CTO for over 35 years, it is a difficult issue, but your users can and will help you more than you realize.  I'm here because I've been totally disgusted wasting my time trying to use  [censored] as a home user, and also see their commercial licensing models to be so abysmal that I would never recommend any company use them, unless required. Lack of flexibility is something that you can beat them with fairly easily, with the proper "internal rule guidance", by using the fixed policies and overriding them quite often, when it makes sense. Growing large numbers of loyal supporters can drive success, and only charging when: it "makes business sense" for the business customer, when they have the free funds available to spend, and both the technical and business decision makers are motivated to try to reward your company.

Android issues
Counting the clients you are connecting TO, from a PHONE seems OK, since the clients are PCs.  So, keeping the Android free seems to me to make the most sense.

(I'd simply call the PCs "Connected CLIENTS", [I'm the "console MASTER, BOSS"
 or something like it, connecting TO the CLIENT],  to make it easy for new users to
 differentiate "hosts" from "agents", which often get confusing, differing functions for
 various PC and server companies for both hardware and software.  [ONLY engineers
 would normally call the UI software, a "client", and the NON UI piece, "server" or
 "agent", even if technically correct.  When using, "I AM the operator", "and operate or
 connect on, or to, OTHER CLIENTS."] )  

These clients can be controlled by phones on an occasional basis, but not for long sessions.  They are critical but short times perhaps, but no one in their right mind want to connect to their PCs, ala RDP, and compose anything.  I used and still used Meraki's 100 client (was free) host management, and only connected 2 times in 6 years for five minutes, to PCs from a phone.  Connect to the phone from the PC??  Only if I have to.  Would I pay for either functionality?  I doubt it.  Yet, that product might be a "check mark" requirement that, although no one would pay for it, but it would help get a large client.  

I do have one question though, (which I can post separately, and that I think I know the answer to already)
--- I have two PCs we use more than anything, and mostly use MY PC to connect to other PCs.  But, if at the keyboard of one of the other PCs and need to get something from my PC, can I easily connect to my PC to do so?  i.e., is this considered to be "another tech license", and so would not normally be able to connect because of licensing issues, or technical issues, such as a lack of centralized common client list?

I'd better stop and get my own work done.  Let me know if you'd like more of my "independent CEO opinions" on licensing software.  Happy New Year!  Nice product line, and I hope to test it more.