Hello Polina, Thanks for the reply. The only access I have to the remote host is via RU Viewer, so I can't see any of its logs unless I can make a connection - it's in another country. I'm using the server operated by Remote Utilities, not one running on my own machine, so I don't think I can see its logs - or can I? My situation is that I could log into the remote host yesterday, but today it says Offline/unknown. So it would be really helpful if I could see that e.g. the remote host was communicating to the server up until 1am then it stopped. Or perhaps that something else in the communication chain was broken.
I'm using Internet-ID connection using the default RU server. Is there any way I can check for the history of when my remote host machine was running and connected to the RU server?
My understanding is that the host regularly pings the server when it is operating. But when I open the viewer and see no connection available, it's not clear to me whether it's a problem with the host, or further upstream. A view of when the host was online would help debug this.
Thanks Nijel, Installing the monitor driver seems to have done the trick. I did look at that earlier, but the install option wasn't available. NB I also found that the host software didn't restart itself, so I had to restart it after changing the settings. That could only be done with direct access to the remote machine. Cheers, John