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Polina Krasnoborceva wrote:

Hello Michael,

Thank you for your message.

I recommend that you update to the latest version of Remote Utilities and then see if the issue persists.
The latest version is 6.10.5.0 and it's available for download  here .

If the issue persists even after you updated the program, feel free to send us the log files for examination. Here is how to locate the logs:  https://www.remoteutilities.com/support/docs/logging/

Hope that helps.

I did the upgrade to 6.10.5.0 and have seen no change in the behavior. There certainly seem to be enough people having this issue that it isn't a fluke. There must be some systemic problem going on.

-Michael

Can you share how to isolate this problem? I am having the same difficulty in v 6.10.3.0