Jurgen Smet's community posts

black screen on viewer when closing laptop lid

Jurgen Smet, User (Posts: 1)

Jan 15, 2019 10:02:52 am EST

Support level: Free or trial
I am using remote utilities on a laptop. Whenever I close the lid of the laptop the viewer PC  screen will freeze. If I press logon again, a black screen will appear. The thumbnail in the viewer panel is correct. I have adjusted the power and sleep settings in Windows 10 to ensure that the laptop is always awake and also the settings for the screen are set to never turn off the screen. So a connection exists but the screen remains black. The hints that I found so far (reboot laptop, make sure on full control etc.) were tried in vain.
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