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mac os viewer and agent

giuseppe sciarra, User (Posts: 8)

Oct 28, 2019 7:34:23 am EDT

Support level: Free or trial
is there any eta or project to create the viewer and agent for mac os?

configurator problem

giuseppe sciarra, User (Posts: 8)

Feb 12, 2019 4:13:11 pm EST

Support level: Free or trial

Conrad Sallian wrote:

Hello Giuseppe,

To test out this issue we must know what you choose in all configuration steps, not just in Step 3. Could you take screenshots of all steps? We'll try to reproduce the problem.

Thank you.

nevermind.. i found the problem.. i'm apply a password protection on the agent not only at the agent but also in a callback options and at internet ID options.. and this results in a bullets on the password tab.. but if i click on generate new password i get the 4 digit password.. i disabled the password protection on internet id and callback

thanks :D

configurator problem

giuseppe sciarra, User (Posts: 8)

Feb 12, 2019 3:50:34 pm EST

Support level: Free or trial
just edited the post.. with a question :D
anyway.. sometimes when i ran the agent i get this (immagine 2.jpg) the password is filled with bullets and nothing i can see ...why?
this happens only if i check both boxs on internet ID:
box checked: set or update internet-ID connecction settings and Generate a new internet--ID code
not happens when only the first box is checked (immagine3.jpg)
Edited:giuseppe sciarra - Feb 12, 2019 3:54:50 pm EST

configurator problem

giuseppe sciarra, User (Posts: 8)

Feb 12, 2019 3:44:03 pm EST

Support level: Free or trial
ok thanks.. now i understood.. let's see when new id for every session will be available
just one question, for get a new ID, the correct behavior when i create/upgrade a new agent is (attached)?

sometimes when i ran the agent i get this (immagine 2.jpg) the password is filled with bullets and nothing i can see ...why?
Edited:giuseppe sciarra - Feb 12, 2019 3:46:20 pm EST

configurator problem

giuseppe sciarra, User (Posts: 8)

Feb 12, 2019 3:14:28 pm EST

Support level: Free or trial

The correct behavior is this: when you do not select "Generate a new Internet-ID code" , the ID will stay the same on the remote computer where you previously ran the Agent. However, if you do enable this checkbox, the ID will get generated anew. This is how it works in the current version.

so if i not select the checkbox i will have the same id on the same machine or i will have the same id on every machine?
then if i select generate new id it changes.. but not on the same machine but on another machine? is this right?

if it is.. then it's ok.. the important is that i not have the same id on multiple machines

configurator problem

giuseppe sciarra, User (Posts: 8)

Feb 12, 2019 8:10:30 am EST

Support level: Free or trial
that's not true.. with the older version 6.9.4 if I not check anything in internet id (see image)  everytime the agent start it change the id.. so it's a bug with the latest version?

configurator problem

giuseppe sciarra, User (Posts: 8)

Feb 12, 2019 5:26:56 am EST

Support level: Free or trial
everytime a new version of viewer comes out i upgrade the agent..
i want the agent that everytime i open up it changes the id..
i tried every possible configuration in id internet but everytime it show the same id and password
how i can i configure the agent to change id everytime?

configurator problem

giuseppe sciarra, User (Posts: 8)

Feb 12, 2019 5:26:55 am EST

Support level: Free or trial
everytime a new version of viewer comes out i upgrade the agent..
i want the agent that everytime i open up it changes the id..
i tried every possible configuration in id internet but everytime it show the same id and password
how i can i configure the agent to change id everytime?
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