Brian Kasik's community posts

Brian Kasik,
Brian Kasik,

Brian Kasik wrote:

Updated info:
rfusclient.exe is missing on the Host computer.
The first error was rfusclient.exe was corrupt. After removing and re-installing viewer and host I get a error rfusclient.exe is missing. Win 10 system trying to run the Host. Tried to install Agent and it did not install at all and threw a error. Exception EFOpenError in module agent 7.1.2.0.exe at 000B8BF7.
Cannot open file "C:\Users\14433\AppData\Roaming\Remote Utilities Agent\70120\74EC324139\rfusclient.exe". Access is denied. Even tried to run as Admin with no luck.  I have tried removing and installing latest host and viewer several times with same results. HELP!!!

Viewer runs fine on on the originating computer Win 7 laptop.

rfusclient.exe is missing on the Host computer.
The first error was rfusclient.exe was corrupt. After removing and re-installing viewer and host I get a error
rfusclient.exe is missing. Win 10 system trying to run the Host. Tried to install Agent and it did not install at all and threw a error. Exception EFOpenError in module agent 7.1.2.0.exe at 000B8BF7.
Cannot open file "C:\Users\14433\AppData\Roaming\Remote Utilities Agent\70120\74EC324139\rfusclient.exe". Access is denied. Even tried to run as Admin with no luck. HELP!!!

Viewer runs fine on on the originating computer.

I am having intermittent disconnects also and it's driving me crazy. I can not operate like this.
Does this happen in the paid version? Happens mostly in early AM hours, after midnight EDT.
But I can only work on my clients systems late after hours or I'd connect during the day.
I don't know what to do.

C:\Program Files\Remote Utilities - Viewer\rutview.exe=>(Embedded EXE 4r)          Gen:Trojan.Heur.DP.ZT0@aiOeWfki          Detected
C:\Program Files\Remote Utilities - Viewer\rutview.exe=>(Embedded EXE 3r)          Gen:Trojan.Heur.DP.ZT0@amCF6Cbi          Detected