Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

RU removed by Bitdefender

Richard Fabián, User (Posts: 2)

Jun 27, 2018 6:36:01 am EDT

Support level: Free or trial

Conrad wrote:

Hello Richard,

According to VirusTotal data BitDefender no longer treats RU files as malware. Do you have the most recent signatures update?

Its not problem of signatures. Home version of Bitdefender works and it uses only signatures. Business version uses more security layers and one of them detects threats and blocks normal usage of the app. Once I disable this layer app start working.


thats not solution we can accept. We cannot say to our customer turn off antivirus so we can support them remotely not because we cant tell them but mostly, customers are not able to turn it off or change.

I've checked virustotal too, and you have 9 positives, 5 of them are heavily used here in my country and 1 of them is developed here so the penetration of this one is huge. (For example another concurent solution have 0 positives)

So please, check you code or cooperate with AV companies more, so we can use your solution since its kinda unique and cool...

thank you

RU removed by Bitdefender

Richard Fabián, User (Posts: 2)

Jun 27, 2018 3:38:35 am EDT

Support level: Free or trial

unfortunately, Bitdefender business dont like RU at all. Im not able to use it nor install anywhere because its always blocked. I have submited all affected files to bitdefender and will see if it helps.

I still dont understand why other similar apps dot have this problem....
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