Community

Host PC locks when doing "full control"

Thomas McLeary, User (Posts: 5)

Apr 17, 2018 2:41:33 pm EDT

I'm pretty sure suggestions to fix a common issue does not constitute competition.

Since that information would be helpful for others trying to work through this scenario, perhaps you could figure out the solution to this problem and let us know?

Thanks!
-T

Host PC locks when doing "full control"

Thomas McLeary, User (Posts: 5)

Apr 17, 2018 2:28:18 pm EDT

Censored? Really?

Looking at the rest of the link should tell you what the censored part was.

Thanks!
-T

Host PC locks when doing "full control"

Thomas McLeary, User (Posts: 5)

Apr 17, 2018 2:26:57 pm EDT

UPDATE: Apparently this is not an issue specific to remote utilities. It's affecting other remote control software platforms. I found a few suggestions but nothing concrete. I will try there with my client and let y'all know what I find.

Thanks!
-T

Host PC locks when doing "full control"

Thomas McLeary, User (Posts: 5)

Apr 02, 2018 1:52:03 pm EDT

Just like Espen's report we are also using full control mode. And yes I'm positive of that, none of the PCs have RDP enabled.

Host PC locks when doing "full control"

Thomas McLeary, User (Posts: 5)

Apr 02, 2018 12:28:10 pm EDT

Hello!

We are experiencing the same issue.

We have a PC that when we connect the host is on the lock screen so we enter the credentials to unlock and are shown the user's desktop. Within a few seconds we are kicked back to the lock screen.

This is only happening on one PC. There are 3 others we have tried it with and they operate normally. All of the hosts are running Windows 10 and have the same set of software running. And we've tried the viewer on 2 different PCs (one Win7 and the other Win8) and both get kicked back to the lock screen so that indicates the issue is with the host PC.

About the only thing I can think of that is different with this PC is that the user has poor eyesight so it is set for a lower resolution and is using high contrast theme.

Any help would be much appreciated!

Thanks!
-Tom
This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.