Jeffrey Brinkerhoff's community posts

RDP connection through RU "reconnects" constantly

Jeffrey Brinkerhoff, User (Posts: 2)

Jun 18, 2017 8:40:35 pm EDT

Support level: Free or trial
Thanks for the reply.

Full control works perfectly, however this client is very particular and the refresh rate (click/lag/redraw) in full control mode is unacceptable to him.

I had previously used port masking on his router as well (direct RDP over NAT) but again, we were having issues that I traced to port-scanning bots hitting the RDP port and crashing or locking up the OS. Exposing RDP to the internet seems a bad idea, at least it was causing enough issues for me to say enough and find a better solution.

For the time being I am implementing a VPN at his office, and will use that with standard RDP.

If you fix the RDP over ID issue, please do let me know.

Thanks for a very nice product!

RDP connection through RU "reconnects" constantly

Jeffrey Brinkerhoff, User (Posts: 2)

Jun 17, 2017 7:42:03 pm EDT

Support level: Free or trial
I have a client who wants to work remotely. Previously I had port-forwarded port 3389 from the internet to his work PC, and used a dynamic DNS service so he could connect from his home PC. However this leaves a lot to be desired from a security perspective, and we were running into random crashes on his work PC related to bots attacking the RDP port.

I closed the port-forward off, and installed RU on his work PC and home, and it seemed to work fine. Only problem is, anytime there is little to no activity on the RDP session it will drop and "reconnect". This can happen multiple times over a 10 minute span.

I have tested with multiple different PCs on both ends (office and his home) AND I have tested from another site with a totally different ISP (Verizon fios) with the same result.

This did NOT happen with the traditional "port forward RDP" connection we were using before RU.

Since it looks like RU is just tunneling the connection, all I can think is that RU is being very agressive in its connection throttling or something.

I can make it happen by connecting via RU (RDP connection type). Login as normal. Minimize the RDP session and wait about 2min. When maximized again it will say "reconnecting try 1 of 20" and usualy it will reconnect within a few seconds. The same thing can happen if say walking away to answer the phone, and come back 2 mins later - session dead and reconnecting.

Has anyone else seen this? I have tried everything I can think of to try. I want to use RU for this, but we may have to revert to direct RDP, or I may have to install a VPN tunnel instead.

RU is on both ends
Windows 7 pro 64 (fully updated) on both ends
Internet is Verizon FIOS 50Mbit
Nothing remarkable hardware/network wise
Happens with multiple PCs (even clean build) and even with no AV installed.

Thanks in advance
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