Forums

New to Remote Utilities; Cannot Connect

Daniel Rutledge, User (Posts: 5)

Jan 31, 2017 2:44:05 pm EST

Thanks, Conrad. I wont be at work much longer, though. I will only be here until 4:00pm EST. After that, I'll be at home.

New to Remote Utilities; Cannot Connect

Daniel Rutledge, User (Posts: 5)

Jan 31, 2017 12:56:32 pm EST

I followed this process, and my problem is still persisting. Once I started it back up, it asked to check the web for updates. When I clicked "Yes," but nothing happened once I did.

New to Remote Utilities; Cannot Connect

Daniel Rutledge, User (Posts: 5)

Jan 31, 2017 11:47:23 am EST

I have sent you the PM, Conrad! Thanks for offering to help!

New to Remote Utilities; Cannot Connect

Daniel Rutledge, User (Posts: 5)

Jan 31, 2017 11:19:11 am EST

Thanks for the quick reply!

I am using a corporate network, but here's the thing: So it my friend who is able to connect to my Host. He and I are using the same connection, but for some reason, he is able to connect, while I am not. I am also able to connect through the corporate network using TeamViewer as well, so I don't believe that has to do with it, but I could be wrong.
Edited:Daniel Rutledge - Jan 31, 2017 11:20:46 am EST

New to Remote Utilities; Cannot Connect

Daniel Rutledge, User (Posts: 5)

Jan 31, 2017 11:06:39 am EST

Greetings, everyone!

I am using the most up to date version of Host and Viewer. Host is on my computer at home, and Viewer is on my computer at work.

The thing is, I am not able to connect from Viewer to Host. My friend, however, has Viewer on his computer at work and was able to connect to my Host just fine, so it seems to be either a problem with my Viewer or a problem with my outgoing signal. I tried to connect and I have the event log in a quote below.

31-01-2017__10:49:21__423 Connection #916320. Connection to "GUARDIAN". Mode: <Authorization>. Connecting...
31-01-2017__10:49:21__423 InetConnection #916320. Internet connection to GUARDIAN (id.remoteutilities.com:5655).
31-01-2017__10:49:36__983 CheckID Connection to internet-id error. Host: "id.remoteutilities.com:443". Exception class: "EIdConnectTimeout". Message: "Connect timed out.".
31-01-2017__10:49:36__983 CheckID Connection to internet-id error. Host: "id.remoteutilities.com:443". Exception class: "EIdConnectTimeout". Message: "Connect timed out.".
31-01-2017__10:49:42__430 InetConnection to internet-id server #916320 Error. Name: "GUARDIAN", host: "id.remoteutilities.com:5655". Exception class: "EIdConnectTimeout". Message: "Connect timed out.".
31-01-2017__10:50:03__427 InetConnection to internet-id server #916320 Error. Name: "GUARDIAN", host: "id.remoteutilities.com:443". Exception class: "EIdConnectTimeout". Message: "Connect timed out.".
31-01-2017__10:50:03__427 InetConnection to internet-id server #916320 Error. Name: "GUARDIAN", host: "id.remoteutilities.com:443". Exception class: "EIdConnectTimeout". Message: "Connect timed out.".
31-01-2017__10:50:03__427 Connection #916320. Connection to "GUARDIAN" failed. Mode: <Authorization>.
31-01-2017__10:50:03__427 Context #916320 removed. Mode: <Authorization>.

Also, when the computer is sitting idle, I get the following information:

31-01-2017__11:03:37__088 CheckID Connection to internet-id error. Host: "id.remoteutilities.com:443". Exception class: "EIdConnectTimeout". Message: "Connect timed out.".
31-01-2017__11:03:37__088 CheckID Connection to internet-id error. Host: "id.remoteutilities.com:443". Exception class: "EIdConnectTimeout". Message: "Connect timed out.".
31-01-2017__11:04:16__104 CheckID Connection to internet-id error. Host: "id.remoteutilities.com:5655". Exception class: "EIdConnectTimeout". Message: "Connect timed out.".

...and it just repeats every so often, those same three.

I was using TeamViewer before and didn't mind it, but my coworkers are going gaga over Remote Utilities. I have to admit that just getting it to work alone is starting to jade my opionion of RU, so I'm not certain what to do but ask for help.

Thanks!