Michael Prudent's community posts

I keep getting a warning from Norton (my antivirus program) that it is blocking connections to Blacklist, bot.net.  I assume this is because of Remote Utilities, which I've used for years.  How do I report a false positive within the program?

Thank you.  I have done this.  In the time since my initial post, I changed my host's screensaver so that it goes to screensaver after 3 minutes and the home screen "never" sleeps.  I also updated the host software, and the connection seems not to be a problem, so I might have solved the issue already.  I appreciate it!

Started using new host computer with Windows 11 about a month ago.  Connecting from two different viewer laptops (with Windows 11) has been no problem until the past few days.  Despite host computer being on, connected to internet and "online," viewer computers show it as "offline."  When I go to host computer and start using it (as in hit any key so that the home screen goes away), host computer now shows up as online and can be connected with via the viewer computers.  This clearly has something to do with the host computer's screensaver or "sleep" settings, even though that has not been a problem most of the past month.  Prior to past few days, it showed as "online," and when viewer connected with host, the host's home screen asked for the 4-digit passcode, just like it does when I am sitting in front of the host.

I updated the host via the viewer, and now the host computer is showing "offline," and I cannot "start host" on the host computer.  I have restarted host computer several times.  Nothing else changed on host computer besides updating its remote utilities software.

Got it!  Thanks!

I looked at the "service state" setting on host, and it only gives "auto" and "manual" as options.  No "Automatic (delayed start)."  Maybe I'm looking in the wrong place?

Thank you for that tip!

I'm using 7.2.2.0.  I have had success at last!  I did not have to download the beta version.  I went back into Norton, and tried to find every way I could to allow Remote Utilities (or disallow its blocking).  Once I did that, I restarted computer, and Remote Utilities Host icon shows up in my taskbar, and even connected automatically with my remote viewer.  Thanks!

Thank you so much for hanging in there with me!  I went to the Norton exceptions folder, and added the Norton Host folders (there was no entry for server or viewer).  Restarted computer, and the blue Remote Utilities icon once again did not show up in my task bar.  I had to restart it again manually.

Yes, I turned off that setting, restarted my computer, and Remote Utilities Host still does not auto-start.  I had to "start host" manually.