Apparently the Host software wasn't the newest, so after downloading and installing the newest version and restarting the Host computer, both Viewers are connecting without a problem. Solved it myself!
I had to reinstall RU Host on computer after a restore. It generated a new Internet ID, which I have entered into the properties of my 2 Viewer computers. Password is the same as previously. Viewers show Host connection "online," but are unable to connect. I have restarted Host and Viewers. Using Windows 7 on one Viewer, Windows 8 on other Viewer and Host. Was connecting perfectly fine until I had to restore the Host computer, which resulted in my having to reinstall RU. (It was as though RU had never been installed on that computer.) Thanks for any insight y'all might have!
Is there a setting that I can access that allows me to determine how often and how many times Remote Utilities tries to reconnect? We have fairly frequent disconnections (either because of our internet service or some other issue), and RU sometimes tries to reconnect and sometimes doesn't. It would be great if I could "tell it" to keep trying to reconnect until it is successful. Thanks!