Aseem Chiplonkar's community posts

Anton Kalugin wrote:
Aseem,



Please, use  https://www.remoteutilities.com/support/kb/microsoft-msxml-is-not-installed-error/  to fix this problem and try to connect again.

Anton,

I am afraid that's not going to solve my issue.
I already have the latest msxml installed.

Details:
MSXML 6.0
File version: 6.30.9600.17041
Product name: Microsoft XML Core Services
Product version: 6.30.9600.17041

Anton Kalugin wrote:
Hello Aseem,



Is there any firewall running on the gateway server of your company?

Hi Anton ... I checked the event log on the host, it turns out that I was able to connect to the host but it was throwing following exceptions:

RUT Host 56006 is started.
Internet-ID: Connection established
Exception: Microsoft MSXML is not installed (DOMException).
Exception: Microsoft MSXML is not installed (EOleException).

[broken link removed]

The host and viewer both are showing blue icon.

The viewer and host are both Windows 8.1 64 bit.

I am connecting using internet id.

The viewer event log shows this:
50:10:09_03-06-2014_038 Connection #349949. Connection to "NZ Home". Mode: <Authorization>. Connecting...
50:10:09_03-06-2014_040 InetConnection #349949. Internet connection to NZ Home (server.rutils.com:5656).
00:11:09_03-06-2014_280 Connection #349949. Connection to "NZ Home" failed. Mode: <Authorization>.
00:11:09_03-06-2014_282 Context #349949 removed. Mode: <Authorization>.

How do I resolve this?

Thanks,
Aseem Chiplonkar