What is the type of connection: Direct or Internet ID? Can you connect successfully with the same type of connection to the same PC using the desktop Viewer?
I am Trying to work this as well i have a samsung Mega. It is the top of the line phone out now so it meets the min req. I can open the connection via Ip address as long as i am on the same network local ip address. but when i disconnect from the WIFI and try to connect to any of the 3 pc i have installed via ID I CAN NOT CONNECT !!! any way to fix