New Beta Release! Experience the latest features in our new beta version. Join the beta testing now!

merphy huang's community posts


Logon successfully to remote Agent, but only get black screen

merphy huang, User (Posts: 2)
Feb 20, 2013 9:14:55 pm EST
Support level: Free or trial
Finally... my problem have resolved. thanks Conrad and nikkil !!
It seems that PC-2 should install Host and have to restart to get steady-going..
if I just run Agent on PC-2(restart still not ok), I will see PC-2 usually changed status from on line and off line on PC-1 GMS windows. even when on connect between PC-2 and PC-3, it only get black screen and can't do any remote control.

Logon successfully to remote Agent, but only get black screen

merphy huang, User (Posts: 2)
Feb 01, 2013 12:53:00 am EST
Support level: Free or trial
1. I have installed GMS on PC-1 use port 25
2. I run Agent on PC-2, set the Internet ID through PC-1,
 (PC-2 is under firewall block almostly all other private port)
 I can see the PC-2 connections in PC-A GMS Administration
3. I run viewer on PC-3 (other Internet PC)and add PC-2 that set the Internet ID through PC-1
 then, I Logon to PC-2, It seems have successful connection and popup to ask password, I   enter the right password and popup a window but only got black screen and can not do any   remote control??? :o
4. the strange is when I use microsoft remote desktop to login to PC-2 uner PC-2's local network, at this time, PC-3 can control the PC-2 and not black screen any more??  
I diconnect the microsoft remote desktop, then PC-3 become black screen again , why ?