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Change client from AGENT to HOST?

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Greg McIntyre, User (Posts: 2)

Jan 28, 2020 2:01:30 pm EST

Using AGENT is the easiest way for me to get connected to a new client. However, if they chose to keep me as their IT department I do not see an easy way for me, remotely, to switch them from AGENT to the HOST. Walking new clients through installing HOST is not ideal. So, is there a way to make the switch using the AGENT remote connection?

Pauline, Support (Posts: 2815)

Jan 29, 2020 11:36:05 am EST

Hello Greg,

Thank you for your message.

Could you please clarify if you have considered using the MSI configurator tool in order to help switching your clients from Agent to the Host? This way, you can configure a One-Click package that will allow you to build a self-extracting Host installer with your custom settings. A remote user will only need to run the file in order to install the Host on their computer and switch from using Agent to Host.

Hope that helps.

Greg McIntyre, User (Posts: 2)

Jan 29, 2020 12:34:30 pm EST

Support level: Free or trial

Polina - Thanks! That's what I needed. I'll look into the MSI tool more and let you know if I have any other questions or needs. Thanks for the quick response. Have a great day!

Pauline, Support (Posts: 2815)

Jan 29, 2020 5:09:39 pm EST

Hello Greg,

I'm glad to hear I could be of help!

Please feel free to post another message if you need any further assistance.

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