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ERROR Unable to open file connections_4.xml

Lukas Neyoneit, User (Posts: 8)

Jun 12, 2018 3:24:01 am EDT

Hi,

ive been using android app for two days and today when i closed the app and opened it again all saved connections were gone so i closed the app and opened it again and it showed this time an error message which you can see...
Please let me know what to do in order to get it working again?

I am using Xiaomi Mi Mix 2 phone.

Best regards,
neyoneit

Attached Files

ERROR Unable to open file connections_4.xml

Conrad, Support (Posts: 2926)

Jun 12, 2018 3:28:58 pm EDT

Hello Lukas,

From what you describe it looks like the connections file is corrupted. Perhaps, the best option would be to re-install the software and recreate the file.

Lukas Neyoneit, User (Posts: 8)

Jun 12, 2018 4:17:01 pm EDT

Support level: Free or trial

Conrad wrote:
re-install the software and recreate the file.

did that, but it happened right after instalation again.

Lukas Neyoneit, User (Posts: 8)

Jun 14, 2018 7:06:58 am EDT

Support level: Free or trial

Any other solution to this problem ?

Conrad, Support (Posts: 2926)

Jun 14, 2018 10:02:29 am EDT

Hello Lukas,

Unfortunately, it's very unclear why this problem may arise and there is so far a single report of it. We will be updating our mobile app quite soon and see if this eliminates the issue.

Lukas Neyoneit, User (Posts: 8)

Jun 14, 2018 10:24:38 am EDT

Support level: Free or trial

Thanks a lot - i really like Remote Utilities :)

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