I have all the latest versions installed of host and viewer on multiple devices. I am running into problems where the iOS app will disconnect, and jump to Home Screen while connected. It does not look like a full disconnect because when I press the entry again it gives me the blank screen with the keyboard option. After a few tries it will completely disconnect and I will have to reconnect to the host.
This only happens on the iPhone app and not on windows viewer or any other viewer.
I am using latest version of Remote Utilities on iOS.
Could you please also let us know your iOS version? You can find it in the Settings menu -> General -> About section. In addition, could you please let us know if you've already tried reinstalling the mobile Viewer app or restarting your iPhone? If you haven't tried these steps yet then could you please try reinstalling the Viewer app and then restarting your device and let us know if the issue still persists after doing so?
We will try to reproduce the issue in our environment to see if we can implement a quick fix for it. Meanwhile could you please provide us the Error log entries from your mobile Viewer? You can locate the Error log by clicking the burger menu in the upper left corner, then selecting Settings -> Error log. You can send us the log to [email protected] for examination.
I've checked on the issue with our developers - they were able to reproduce the issue. We will implement a fix for it and will release an updated version of mobile Viewer with a fix within a few days. Sorry for the inconvenience.