Community

« Back to Antivirus issues

remoteutilities.com and remoteutilities.net on AVG Blacklist

David Goldman, User (Posts: 4)

Sep 28, 2024 12:55:38 pm EDT

Support level: Mini

Attempting to connect to remoteutilities.com and remoteutilities.net to remotely upgrade my clients remotely to Host host-7.5.1.0 , receiving errors that it is blocked on the target machines, all running AVG for Business Antivirus, and that both domains are on their blacklist

Adding the two domains with the * marker to signify entire domain, does nothing, connection to upgrade through simple upgrade options triggers block by AVG

This is impossible, please help

Screenshot included

Attached Files

remoteutilities.com and remoteutilities.net on AVG Blacklist

Conrad Sallian, Support (Posts: 3013)

Sep 28, 2024 1:13:18 pm EDT

Hi David,

Thank you for your report. We will submit a false positive to AVG. We also encourage you to do the same from within the program.

David Goldman, User (Posts: 4)

Sep 28, 2024 1:17:16 pm EDT

Support level: Mini

Thanks Conrad, hopefully that fixes this issue sooner than later, cause this kind of thing happening is plainly unacceptable

Conrad Sallian, Support (Posts: 3013)

Sep 28, 2024 1:27:49 pm EDT

This is happening because they (a/v engines) copycat the same detections and classifications from one another :)

David Goldman, User (Posts: 4)

Sep 28, 2024 1:38:31 pm EDT

Support level: Mini

thanks for your quick responses

^* Website time zone: America/New_York (UTC -4)