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Free licence "not valid"

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H. C., User (Posts: 2)

Jan 05, 2018 5:53:42 am EST

After getting a free license key (.txt file) by mail, I copy the content and enter it in the lower field of the form, then push Add.
Then I get a pop-up message saying that the key is not valid.
Tried that with different keys, always the same result.
What do I do wrong?

bigboy

Conrad, Support (Posts: 2923)

Jan 05, 2018 6:00:23 am EST

Hello H.C.,

Please, check that you have the latest version of the Viewer installed. Currently, it's 6.8.0.1. You can download the latest version from here https://www.remoteutilities.com/download/

If updating doesn't help, please let me know because the problem could be elsewhere (e.g. a corrupted Viewer config file).

Thanks.

H. C., User (Posts: 2)

Jan 05, 2018 6:20:10 am EST

Support level: Free or trial

Thsnk you, Conrad for your prompt reply.
I had by error installed v6.5 which still hung around in my downloads folder.
Works fine now.

bigboy

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