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error when running viewer

paolo sioli, User (Posts: 1)

Jul 18, 2014 11:24:31 am EDT

hello
I just dloaded the last version

Installed on one desktop-a, set as host
then, i tried to connect fr om another desktop-b, all it worked

so, on desktop-a I installed also the viewer.
For about 2 days worked fine.

Today, when trying to connect from desktop-b to desktop-a (wh ere i installed host and viewer both), i can login, i can see the desktop, but mouse and keyboard inputs does not work!

already tried to uninstall and reinstall, nothing
when i run the viewer, it always crashes!
here the error shown

Nome evento problema: APPCRASH
Nome applicazione: rutserv.exe
Versione applicazione: 5.6.0.6
Timestamp applicazione: 52fab0c9
Nome modulo con errori: KERNELBASE.dll
Versione modulo con errori: 6.1.7600.16385
Timestamp modulo con errori: 4a5bdbdf
Codice eccezione: 0eedfade
Offset eccezione: 0000b727
Versione SO: 6.1.7600.2.0.0.256.1
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 4d03
Ulteriori informazioni 2: 4d0374dd19246e8a1d3ff705632a4111
Ulteriori informazioni 3: ba64
Ulteriori informazioni 4: ba64954b298df24d86a15cc218371064

other pop up error
exception ethread in module rutserv.exe at 000D20CC
thread error: handle non valido (6)


any suggest?
Edited:paolo sioli - Jul 18, 2014 11:35:05 am EDT

Anton Kalugin, User (Posts: 210)

Jul 18, 2014 11:42:29 am EDT

Hello Paolo,

Thank you for your message.

paolo sioli wrote:
Today, when trying to connect from desktop-b to desktop-a (wh ere i installed host and viewer both), i can login, i can see the desktop, but mouse and keyboard inputs does not work!
Could you please perform the following steps:

1. Check in Settings for Host -> Security -> Modes tab. Full control checkbox must be unchecked.
2. Reboot your Host machine.

paolo sioli wrote:
already tried to uninstall and reinstall, nothing
when i run the viewer, it always crashes!
Try to run Viewer by executing "rutview.exe" as an administrator. You can find this file in your Viewer installation folder.

Looking forward to your reply.

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