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MSI Configurator throws an error.

William Hiltz, User (Posts: 2)

Sep 22, 2026 1:03:02 pm EDT

Support level: Starter

Viewer 7.8.4.0

MSI Configurator throws an error. See image.

Any suggestions or known issues?

Thanks

Attached Files

Conrad Sallian, Support (Posts: 3260)

Sep 22, 2026 4:10:14 pm EDT

Hi William,

Thank you for your message.

The MSI Configurator servers should be working ok. Here's the current test result:

MSI Configurator throws an error. - 22 Sep 2026 04:09:03

Please, check your network connection and especially if there is any firewall or perimeter firewall/security software that might be blocking connection to remoteutilities.com.

William Hiltz, User (Posts: 2)

Sep 22, 2026 4:30:30 pm EDT

Support level: Starter

MSI configuration server is working now.

The problem is resolved but my curiosity remains. I can confirm no firewall rules blocked outbound.

Could you tell me if your config server had 100% uptime today? If yes, then I will want to dig into our log files to figure out what happened.

Thanks,
Bill

Conrad Sallian, Support (Posts: 3260)

Sep 23, 2026 6:58:41 am EDT

Hi William,

There wasn't any dowtime.

Yet, it isn't necessarily the server. With networks, other factors can interrupt a connection at any given moment: security software activity (not only on your computer but also at the network perimeter, e.g. your ISP), global or regional outages, or simply a temporary glitch on one of the devices involved (computers, routers).

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