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One-click exe package not generating remote id when loaded from config

Brad M, User (Posts: 29)
Jan 24, 2025 12:19:22 pm EST
I've noticed when I generate the HOse exe package, one click,  from a config, it  doesn't generate the new internet-id code, on a new install..  This only happens if I load the config, here is the screenshot of the config option that is loaded.

This is on version 7.6.2.0
Attached Files
One-click exe package not generating remote id when loaded from config
Pauline, Support (Posts: 2906)
Jan 24, 2025 8:07:54 pm EST
Hello Brad,

Thank you for your message.

Have you tried enabling the very last checkbox When updating existing Hosts, overwrite their Internet-ID…? It might be not generating if there are any traces of a previous Host installation, so enabling this option might help with resolving the issue.

Let us know if this helps.
Brad M, User (Posts: 29)
Jan 28, 2025 10:19:08 am EST
I;ve tried it twice on new computers,  it didn't generate the I.D., i had to do it manually, and it also didn't e-mail the id to me.  I can e-mail you a copy of the installer so you can test.
Pauline, Support (Posts: 2906)
Jan 28, 2025 3:35:08 pm EST
Hi Brad,

Thank you for the clarification.

Does this happen only with one specific One-Click installer or with each one you generate? Yes, please feel free to send us the installation file to support@remoteutilities.com or you can also open a new ticket and submit the file there.

Looking forward to your reply.

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