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Re-install veiwer for a new user

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Russell Smith, User (Posts: 3)

Mar 19, 2024 12:18:45 pm EDT

Version 6.10.3.0 Product is registered (PRO)
We have a new staff member taking over a position. he is using the same Windows 10 machine as the last person to have used the RU viewer. We have a license for 2 users, one of which is me. When the new user tries to use the viewer, he in informed that he needs to enter the license from the .rlicense file. I have the key in .txt format, but we are unable to get it to install that way.
Thank you for any assistance.

Pauline, Support (Posts: 2776)

Mar 19, 2024 1:40:34 pm EDT

Hello Russell,

Thank you for your message.

Please double-check that the staff member is using version 6.10.10.0 of Viewer which is an older version that accepts version 6 keys in *txt format.
You can download version 6.10.10.0 on this page.

Let us know if you have more questions.

Russell Smith, User (Posts: 3)

Mar 19, 2024 2:12:48 pm EDT

Support level: Pro

Thank you.

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