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Host (file) just disappeared

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Edward Roosje, User (Posts: 1)

Feb 11, 2024 9:44:38 am EST

Hello,

I am using Host 7.2.2. Suddenly I cannot start the app. After clicking on the icon it appears the shortcut is not there (see attached pic). I reinstalled the app, but no luck. I can see that the app has been installed, but even in Task Manager Services (RManService) I cannot get the app to start.

This has already happened on two different computers (one using Windows 11 and the Windows 10).

Can you help?

Regards,

Edward

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Pauline, Support (Posts: 2776)

Feb 12, 2024 5:36:38 pm EST

Hello Edward,

Thank you for your message.

Could you please try fully uninstalling Host following this guide? After uninstalling, please restart you Host machine, reinstall Host from scratch and make sure to add your Host installation folder to the exception list of your antivirus software as described on this page.

Let us know if this works for you or if the issue persists.

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