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[ Closed ] [Resolved] Cannot connect to Host

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gemini, User (Posts: 2)

Feb 17, 2023 4:14:42 am EST

Hi,

Currently I have only one Host in my address book.
I cannot connect to this host anymore.
Viewer is 7.1.7.0 on Windows 11, Host is 7.1.7.0 on Windows 10.

The host appears "Locked" in the address book.
After open it and fill in the domain credentials the viewer window (world map) is stating "Establishing connection to ... Please wait" infinitely. Previously this took about 10 seconds.
Meanwhile the thumbnail in the address book is showing the Windows Logion screen from the host.

Starting the connection from an Android smartphone works well. Which means that the host is functioning .
How ever I cannot work from the smartphone.

Pauline, Support (Posts: 2776)

Feb 17, 2023 11:36:03 am EST

Hello,

Thank you for your message.

Could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue? Please make sure to restart Host after enabling the feature in order for the changes to be applied.

Hope that helps.

gemini, User (Posts: 2)

Feb 20, 2023 1:11:38 pm EST

Support level: Free or trial

Hi Pauline,

I can connect again now.
I think the cause was, that the host was waiting for reboot after updates installed.
Thank you!

Pauline, Support (Posts: 2776)

Feb 20, 2023 4:26:17 pm EST

Hello,

Thank you for the update on the issue. I'm glad to hear that the connection works for you now!

Please feel free to let us know if you have more questions or need our assistance - we're always happy to help.

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