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Agent ad hoc connection

Robert Ricketts, User (Posts: 8)

Nov 04, 2022 11:47:59 am EDT

Hi all....

Is there an ad-hoc "quick connect" method that allows me to connect to an endpoint (running the agent) without having to first add the endpoint as a connection? I do I.T. support and so I receive a lot of random support requests. When a client calls me, I have them run the agent then read me the connection id. I might only help them a single time. Presently, I have to "add a connection" then when I'm done, I have to remember to delete it.

Is there a functionality like [censored] where I can just enter the connection id, assist my client, then disconnect, without having to add them to my contacts/address book?

Robert Ricketts, User (Posts: 8)

Nov 04, 2022 12:04:17 pm EDT

Support level: Free or trial

Seriously? The name of a competing product was replaced with "censored"? sheesh 🙄

valkyriebiker, User (Posts: 8)

Nov 04, 2022 1:06:17 pm EDT

Support level: Free or trial

Nevermind. After much searching in this forum I found my answer.

Pauline, Support (Posts: 2775)

Nov 04, 2022 4:38:28 pm EDT

Hello Robert,

Thank you for your message.

This is to inform you that I've already responded to your message in another similar thread to avoid duplication.

Let us know if you have other questions.

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