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Copying zero size files

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David Gimeno i Ayuso, User (Posts: 6)

Oct 04, 2022 7:51:57 am EDT

Support level: Free or trial

When copying any file with 0 bytes in size, it results in an error. Viewer and Agent 7.0.2.0

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Pauline, Support (Posts: 2776)

Oct 04, 2022 10:11:18 am EDT

Hello David,

Thank you for your message.

Please update your Viewer and Agent to the most recent version 7.1.7.0 following this guide - this should help to resolve the issue. When updating, please make sure that you update both Viewer and Agent to the same version so that there's no version mismatch which can also lead to some features not working as expected or other performance issues.

Hope that helps.

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