Community


Unable to connect

Links used in this discussion
Angela Beadle, User (Posts: 1)
Jul 20, 2022 11:38:22 am EDT
Support level: Free or trial
I am unable to log into my Host computer. I have change the Internet ID and password. Any ideas?

Thank you
Pauline, Support (Posts: 2881)
Jul 20, 2022 2:13:36 pm EDT
Hello Angela,

Thank you for your message.

Please make sure that you've updated the Host's Internet-ID code and the password in the Connection Properties window on the Viewer's side or try adding the same Host as a new connection to your address book.
In addition, please try the solutions listed in this Internet-ID troubleshooting guide and see if any of them help to resolve the issue.

Please let us know if the solutions from the guide above didn't help and the issue persists.

* Website time zone: America/New_York (UTC -5)