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Unable to connect

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Angela Beadle, User (Posts: 1)

Jul 20, 2022 11:38:22 am EDT

Support level: Free or trial

I am unable to log into my Host computer. I have change the Internet ID and password. Any ideas?

Thank you

Pauline, Support (Posts: 2697)

Jul 20, 2022 2:13:36 pm EDT

Hello Angela,

Thank you for your message.

Please make sure that you've updated the Host's Internet-ID code and the password in the Connection Properties window on the Viewer's side or try adding the same Host as a new connection to your address book.
In addition, please try the solutions listed in this Internet-ID troubleshooting guide and see if any of them help to resolve the issue.

Please let us know if the solutions from the guide above didn't help and the issue persists.

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