Hello Scott,
Thank you for your message.
This issue might be occurring if the address book file was somehow damaged/corrupted (perhaps, by some antivirus/firewall software activity). Please try removing both connections from your address book and re-adding them once again to see if this helps to resolve the issue.
In case if re-adding the connections doesn't help, please try removing your address book file
connections_4.xml from the following folder:
C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\. This will clean up your current default address book. Before deleting the file please make sure to fully exit Viewer by clicking
File -> Exit.
Then please try restoring your address book from an automatically created backup by following
this tutorial.
Hope that helps.
