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2 Windows PC's on same local network with Remote Utilities hosts on ea

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Scott Foley, User (Posts: 1)
Feb 08, 2022 11:51:35 am EST
Support level: Free or trial
2 Windows PC's on same local network with Remote utilities hosts on each PC. Each PC has its own RU ID. When i login to 1st PC then log out. Login to 2nd PC, it re-connects to 1st PC, not 2nd PC. I am using RU Host and Viewer 7.1.2.0. Windows 10 on both PC's. Any thoughts?
Pauline, Support (Posts: 2860)
Feb 08, 2022 4:46:58 pm EST
Hello Scott,

Thank you for your message.

This issue might be occurring if the address book file was somehow damaged/corrupted (perhaps, by some antivirus/firewall software activity). Please try removing both connections from your address book and re-adding them once again to see if this helps to resolve the issue.

In case if re-adding the connections doesn't help, please try removing your address book file connections_4.xml from the following folder: C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\. This will clean up your current default address book. Before deleting the file please make sure to fully exit Viewer by clicking File -> Exit.
Then please try restoring your address book from an automatically created backup by following this tutorial.

Hope that helps.

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