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After install,

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Douglas Crawford, User (Posts: 75)

Dec 23, 2021 7:26:08 pm EST

After a re-install, the taskbar icon is left in a bad state.
The old desktop icon is still on the desktop.
Attempt to pin that icon does not update the taskbar.
I have to go into the windows menu, into the viewer folder, drag the icon
to the desktop, until the old icon, and pin the new icon.
The installation needs some work.

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Pauline, Support (Posts: 2815)

Dec 24, 2021 9:25:24 am EST

Hello Douglas,

Thank you for your message.

Could you please clarify if you've tried uninstalling following this complete uninstallation guide? I've just tried to reproduce the issue but everything works as expected.

Looking forward to your reply.

Douglas Crawford, User (Posts: 75)

Dec 24, 2021 5:16:08 pm EST

Support level: Starter

I have not used that procedure. But nearly every time I've updated I've been left with this scenario.
I did not do an unistall, I allowed the installation to replace the current version.
Windows 10, fairly fresh install.

Douglas Crawford, User (Posts: 75)

Dec 24, 2021 5:17:08 pm EST

Support level: Starter

I'll bet I could reinstall here and do a screen record to show you that it happens.

Douglas Crawford, User (Posts: 75)

Dec 24, 2021 5:17:53 pm EST

Support level: Starter

Correction, I've seen it on Win10 and Win7. The screen shots were from a Win7 machine.

Pauline, Support (Posts: 2815)

Dec 27, 2021 1:07:41 pm EST

Hello Douglas,

Thank you for the clarification.

Unfortunately, we couldn't reproduce the issue yet. However, if you're able to reproduce it and record a screencast it will be very helpful. If this is possible, please feel free to send us the video of the issue to support@remoteutilities.com. In addition, when sending the video please specify the exact OSs and builds of the machines where the issue occurs.
Last but not least, please make sure that you're installing the latest version of Remote Utilities (7.1.1.0 as of this writing) which is available for download here.

Hope that helps.

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