Hello Peter,
Thank you for your message.
Could you please try the following and see if this helps to resolve the issue:
1. Fully exit the Viewer
File -> Exit.
2. Locate the file
config_4.xml in the
C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder.
Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings.
3. Remove the
config_4.xml file from that folder.
This will reset the Viewer settings. Your current address books won't be affected by this action.
4. Run Viewer and try registering it with your license key once again.
After you've registered Viewer please try
restoring your address book from a backup as described in
this step-by-step tutorial.
Please note that the automatic daily backups of the address books are enabled by default and include your general (default) address book and any custom address book you've added to your Viewer.
You can locate the backup file for the address book in the following folder:
C:\Users\[Your_username]\%AppData%\Roaming\Remote Utilities Files\backups\.
Hope that helps.
