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Lost Protection Host password
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Bertrand Chatain,
User (Posts: 1)
Apr 30, 2021 9:51:54 am EDT
Support level: Free or trial
Hi, on a windows 7 system with 7.0.1.0 host version i'm stuck because Protection Host password has been lost. I have uninstalled the software reboot, try to clean the registery but everytime i install again the host he ask for this password. Can someone how to do a full clean of the installation ?
Thanks for your help
Thanks for your help
Pauline,
Support (Posts: 2861)
Apr 30, 2021 3:52:39 pm EDT
Hello Bertrand,
Thank you for your message.
Could you please let me know if you've tried to completely uninstall Host as described in this full uninstallation tutorial? Namely, after uninstalling Host, please also try deleting the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\ and the C:\Program Files (x86)\Remote Utilities - Host\ folder - this should completely wipe out any traces of the previous installation.
In addition, if you use a custom MSI installation package to re-install Host, please make sure to create a new custom installer or try installing Host from a vanilla installer that you can download on our website, as the old installation package might include the Settings protection password.
Hope that helps.
Thank you for your message.
Could you please let me know if you've tried to completely uninstall Host as described in this full uninstallation tutorial? Namely, after uninstalling Host, please also try deleting the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\ and the C:\Program Files (x86)\Remote Utilities - Host\ folder - this should completely wipe out any traces of the previous installation.
In addition, if you use a custom MSI installation package to re-install Host, please make sure to create a new custom installer or try installing Host from a vanilla installer that you can download on our website, as the old installation package might include the Settings protection password.
Hope that helps.
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