Hello Lorri,
Thank you for your message.
Could you please clarify if you mean the
Windows UAC prompt message?
If this is the case, could you please update your remote Host as well as Viewer to the latest version
7.0.0.3 and see if this helps to resolve the issue? The latest version 7.0.0.3 is available for download on
this page. Alternatively, you can also update using the
Self-Update feature.
Please make sure to update both Host and Viewer to the same version in order to avoid the version mismatch that might lead to performance issues or some features not working.
Hope that helps.
