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Host and Viewer both UK Keyboard BUT...

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Gaz Denson, User (Posts: 24)

Jan 28, 2021 4:03:21 am EST

I am in the UK, my host and viewer both have UK Keyboard set.
Yet when I remote into the host I type and it is in the USA arrangement.
I can not find anyway to change this as the settings on the host already show as UK Keyboard.

Pauline, Support (Posts: 2815)

Jan 28, 2021 10:57:44 am EST

Hello Gaz,

Thank you for your message.

Could you please let us know what version of Remote Utilities do you use? In case if you use version 6.10.10.0 or an older version, then please try updating your Remote Utilities installation to the latest 6.12 Beta 4 version as the issue might have already been fixed in the latest release.
The latest 6.12 Beta 4 version of Remote Utilities is available for download on this page.
When updating, please make sure to update both Host and Viewer to the same version to avoid the version mismatch that might lead to performance issues or some features not working.

In case if the issue persists even after updating or if you already use the latest 6.12 Beta 4 version, please let us know, we will test this issue out to see if we can reproduce it.

Looking forward to your reply.

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