I have changed the email address in my account to reflect my new email address (a change of domain name), and all seems well in that regard. However, when I try to use the Recover Lost Key feature, it does not recognize the new address as being valid. It tells me I must use the same email address as when I purchased the license. (This is a free license, to "purchase" is not really applicable - but I got the idea [smile].)
Indeed, when I supplied my old email address to the Recover Lost Key function, it dutifully sent me my license. That is okay for now, as I still have access to my old address by way of email forwarding. But that is a limited time arrangement - after which I will not have access to the old address.
Is there a way to adjust the email address associated with a license? I don't really think it would be proper to simply generate a new license, as I am still the same individual I always was, and doing so would violate the agreement.
This occurs since the license key is associated with the email address it was generated for, rather than the email address in the account on our website. In case if you will not have access to your old email address anymore, you can simply generate a new license key that will be associated with your new email address using the Free License Key generator. As for your old license key - we will block the old key on our side, so it won't be active anymore. This way, you will have only one license key associated with your active email and this will not violate our EULA.
I have generated a new key, removed the old key from the viewer's storage, and added the new one.
Now ... how will you know know which key to block? I would rather not disclose all of my details in an open forum. Is there a support email address I should use, to tell you which email address is the old one?