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Use App to connect to home viewer

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Delta Colley, User (Posts: 2)

Nov 05, 2020 11:51:52 am EST

Support level: Free or trial
I have Viewer on my home computer with all of my host connections. I see there is an app for i phone. I would like to add this to my iphone so I can connect to the home computer. Do I need to load both the Viewer and the Host on the home computer? How do I log in to home computer viewer using my iphone?

Thx

Polina, Support (Posts: 1160)

Nov 05, 2020 5:01:40 pm EST

Hello Delta,

Thank you for your message.

Unfortunately, the full-fledged address book for the mobile Viewer is still yet to be implemented. However, you can still connect to the remote Host machine - simply enter the IP address/Internet-ID code of your Host in the Viewer app and you should be able to connect to your Host right away.

The list of all remote Hosts you've ever connected to using the mobile Viewer is currently saved as a simple connection entries list in the mobile Viewer app - in order to invoke the list and sel ect Host, tap on the three dots icon:
Use App to connect to home viewer - 05 Nov 2020 05:04:16

However, we plan to revamp the mobile Viewer app and implement a full-fledged address book in our future updates, so it would be possible to synchronize address books in the mobile Viewer with the desktop Viewer. Unfortunately, we cannot provide any specific ETA on this yet.

Do I need to load both the Viewer and the Host on the home computer?

No, you only need to download and install the Host module on your home computer if you only plan to connect to it fr om other computers/mobile devices.
The latest version of Remote Utilities is available for the download on this page.

Hope that helps.

Delta Colley, User (Posts: 2)

Nov 05, 2020 5:46:57 pm EST

Support level: Free or trial
Maybe I am missing something. But, I already have the Viewer on my home computer. I work from home and need it to be on this computer for daily work. Scenario would be if a client called and I wanted to log into their computer from my ipad/iphone. Ideally I would like to remote in to the Home computer so I can remote in to the client and also see my files. I could I accomplish this?

Polina, Support (Posts: 1160)

Nov 06, 2020 1:10:53 pm EST

Hello Delta,

Thank you for the clarification.

Ideally I would like to remote in to the Home computer so I can remote in to the client and also see my files. I could I accomplish this?

Of course, sorry if my previous reply was somewhat misleading, I assumed that you would only connect to your home PC.
In the described scenario, you need to have both Host and Viewer installed on your home PC, so you would be able to connect to the Host and then use Viewer on the same machine to connect to your customer's remote machine.
However, if you already work from the same computer, you can simply use Viewer on this computer to connect to your customer's Host right away.

Hope that helps.

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