I'm trying to install the latest Viewer version but it coughs, chokes and dies because it can't uninstall the previous version. It's looking for rut.viewer5.6en.msi in the profile Temp folder, which of course has been cleaned out many times. I've searched for this file on the website and in this forum to no avail. Is there a "clean-up" utility available?
Could you please clarify if you've tried performing a complete uninstallation of Viewer by following this uninstallation guide? If no, please try cleaning up the installation as described in the above guide and see if it helps to resolve the issue.
Yes, trying to uninstall from the Programs area in the Control Panel is when I get the message that the uninstaller can not find the rut.viewer5.6en.msi file. So I either need that MSI file or I need a "clean-up" utility that doesn't rely on that file.